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1800 numbers

Make it easy for customers to call your business

Launch a toll-free 1800 number, route calls to the right people and keep enquiries visible across your team.

Choose your numberView business pricing
Toll-free contact point for customersBusiness-hours and overflow routingCall history for missed-call follow-up
1800 number for customer calls

Why 1800 numbers reduce caller friction

An 1800 number suits businesses that want callers to feel invited to make contact, especially for support, bookings or high-value enquiries.

Lower the barrier to enquiry
Use a toll-free number where customer confidence and response rates matter.
  • -Suitable for sales, support and booking lines
  • -Works across national campaigns
  • -Keeps the business number independent from staff mobiles
Route without a call centre
Send calls to available staff, teams or app users without installing new phone hardware.
  • -Forward to mobiles, landlines or the app
  • -Create simple menu options
  • -Adjust schedules during busy periods
Keep follow-up visible
Know when important calls were answered, missed or sent to voicemail.
  • -Use call histories for follow-up
  • -Capture voicemail-to-email
  • -Review recordings on eligible plans
Best for toll-free caller confidence

Choose an 1800 number when reducing caller hesitation is more important than sharing call cost with the caller.

Customer support lines
Make support contact feel accessible and professional.
Booking teams
Capture high-value enquiries that need fast response.
National campaigns
Use one toll-free number across different markets and media.
Service recovery
Give callers a clear path when they need urgent help.

How 1800 calls usually flow

Use a toll-free number to make support, booking and high-value enquiries feel easier for customers.

Support or service line
Give customers a toll-free path when they need help, bookings or answers quickly.
  • -Play a clear support greeting
  • -Forward calls to support staff or backup coverage
  • -Capture voicemail-to-email when the team is busy
High-value enquiry path
Make it easy for prospective customers to call before they choose a competitor.
  • -Ring sales or bookings staff
  • -Use business-hours and after-hours rules
  • -Review missed calls for fast callbacks
Toll-free campaign number
Use one 1800 number across campaigns where caller confidence matters.
  • -Publish one number across channels
  • -Route to the team responsible for response
  • -Use call history to monitor demand

Choose 1800 when caller friction matters

Use an 1800 number when the conversion problem is getting customers to make contact, especially for support, bookings or considered purchases.

Toll-free positioning
An 1800 number signals that the business is inviting customers to call.
Coverage controls
Business-hours, after-hours and overflow rules keep the number useful beyond one desk.
Missed-call recovery
Call history and voicemail-to-email make high-value missed calls easier to recover.

Frequently asked questions

Are 1800 calls free for customers?

Calls to 1800 numbers are generally free from Australian landlines and mobiles, but the caller should check their provider's plan for any exceptions.

Can I make outgoing calls from an 1800 number?

No. 1800 numbers are only able to receive calls. To make outbound calls through the uConnected app, add a local landline or mobile number as well.

Ready to choose an 1800 number?

Launch a toll-free business number and decide who should answer customer enquiries.

Choose your numberSee how it works