How it Works

uConnected is a modern phone platform that lets you choose a new phone number and manage calls using our app and online dashboard. When people dial your number, you and your team can answer from anywhere, keeping your personal number private.

This enables powerful features like:

• Scheduling when people can call
• Adding multiple users and sharing phone numbers across your team
• Configuring team permissions and schedules from one place
• Receiving calls using the uConnected app, even while overseas
• Making outbound calls using the mobile app that present as your uConnected number
• Directing people to your 'Voicemail to Email' service
• Balancing your personal life with customer requirements

All the while carrying only your personal mobile phone.

uConnected's Dashboard gives you complete control over who can call you, when and where calls are delivered, the greetings callers hear, and which team members can make and receive calls. Manage every aspect of your communications in one place.

Almost any Australian landline or mobile can be made to ring when people dial your uConnected phone number. Now, with our mobile app, business plan users can also make and receive calls anywhere in the world as long as you have an internet connection, making it the easiest and most cost-effective option when travelling.

Shared numbers and simultaneous ring make it perfect for distributed teams.

Alternatively, if you're overseas with your Australian mobile, you can still receive calls via your phone provider, but this requires international roaming to be enabled. uConnected does not charge extra for this, but roaming charges from your provider may apply, so it's important to check these costs as they can be substantial.

Yes! uConnected has a highly rated mobile app for iPhone, iPad, Mac, Android, and Windows. Simply search for 'uConnected' in your device's App Store, Play Store, or Microsoft Store.

The app lets business plan users make outbound calls that present as their uConnected number and receive incoming calls anywhere, even overseas, as long as there's an internet connection. The app supports features like voicemail playback, schedule management, calls between team members, and push notifications.

Explore other features on the app page.

Yes, absolutely! Simply download the uConnected mobile app for iOS and Android to get started. You can use the app to make outbound calls that present as your uConnected phone number, and so much more.

Calls display your business number, not your personal one.

Yes, our business plans include call menus (IVR), call queues, and routing options based on schedules. See the Pricing page for full details.

Yes, our platform is designed for teams. You can forward calls to multiple team members, set professional greetings, and block unwanted callers effortlessly. Manage it all from within your Dashboard.

Yes, call recording is available on most plans and helps with compliance, training, and quality control. Check out the Pricing page for inclusions.

Yes, it will! The easiest way is by using our mobile app, which allows you to make and receive calls anywhere in the world with just an internet connection. This method avoids the need for international roaming and any extra charges from your mobile provider. It's available on our business plans.

Alternatively, if you're taking your Australian mobile overseas, you can still receive calls via international roaming, but this requires you to have it enabled with your provider. uConnected does not charge extra for this, but it's important to check with your mobile provider as roaming fees can be substantial.

Sure! If you'd like to bring your own 1800, 1300 or landline number, simply use the normal new member page and select any number from the list of options. Once you've created your account, please get in touch and we'll begin the porting process. Please note there is a one-off $55 charge to port a number, and the process takes between five and 21 days, depending on the current carrier's porting queue.

Yes, absolutely! Simply visit our new members page and choose your new number. If you'd like a custom 1800 or 1300 number, the ACMA sells usage rights to these types of numbers for an upfront cost, usually around $250. Once purchased, you're able to use them across any provider. Get in touch to bring yours to uConnected.

Yes, absolutely. Please check the new members page to see what's currently available, as we might have a number from your desired location available for immediate use. If you don't find what you're looking for, simply get in touch and we'll order a landline phone number from your chosen area. There's no extra charge for this, but it can take 4-5 days for the phone number to be allocated by the ACMA.

You're more than welcome to provide a professionally recorded voicemail or welcome greeting. If you're using our business platform, you can upload recordings directly in the Dashboard. Otherwise, simply prepare it as a WAV or MP3 file and email it to us, and we'll upload it to your service right away. The same applies if you have your own hold music – we'll enable that on your service too.

When people dial your new number, their caller ID will be displayed on your device, helping you know who is calling so you can save their number for future contact. When using a mobile or landline as your call destination, you'll hear an automated prompt announcing that it's a uConnected phone call, and you'll be asked to 'Press 1' to answer. You can also dismiss the call by hanging up, in which case it will be routed to uConnected voicemail, and the caller won't know you've dismissed the call!

If you’re using the mobile app to receive calls, you’ll be connected to callers instantly without needing to press 1 on the keypad. This makes it easier to answer calls while you’re on the move. Incoming calls are clearly marked as coming through the uConnected app, helping you respond in a professional manner.

You can also disable the 'Press 1' prompt from within the Dashboard. When disabled, you'll be directly connected to callers without needing to touch your keypad, but you won't know the call is being forwarded via uConnected. In this case, your mobile device's voicemail will be used instead of uConnected's built-in voicemail-to-email service.

All uConnected voice data services are hosted in Australia at leading data centres with enterprise-grade security. Your privacy matters. Please review our Privacy Policy for more information.

No contracts. You can leave uConnected at any time without incurring costs outside of your current period's usage. If you'd like to keep your phone number, you're welcome to port it to another provider – just make sure this happens before the associated uConnected account is closed so that the number remains active.