We’re currently fixing a critical system issue and some calls may not be routing as scheduled. Please stay tuned as our engineers are now resolving this problem. See the complete updates right here.
This evening we noticed an issue with an upstream provider that influenced call routing for a small number of members. The issue was immediately escalated and a technical team was assigned. The team has now resolved the issue and normal functionality has been restored. We’ll keep monitoring just to be safe. See the complete update right here.
We’re currently updating our support ticketing system, stay tuned because it won’t take long. Need to get in touch? Please send an email to [email protected] and we’ll get right back to you.
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