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Call redirects

Redirect calls to the right mobile in minutes

Forward landline calls to mobiles, app users or backup staff so customers reach the business even when nobody is at a desk.

Choose your numberView business pricing
Forward calls to mobiles or app usersChange routing by time of dayKeep personal mobiles private
Business calls forwarded to mobile devices

Why landline-to-mobile redirects help teams respond faster

Redirects are the simplest way to stop calls getting stuck with one office phone or one busy person.

Answer away from the desk
Send incoming business calls to the people available to take them.
  • -Forward to a mobile, landline or app
  • -Ring multiple people when needed
  • -Change destinations online
Protect personal numbers
Staff can answer and return business calls without making their personal mobile the public contact point.
  • -Use business caller ID for outbound app calls
  • -Keep staff details off websites and ads
  • -Control access when roles change
Handle busy and closed periods
Use schedules, voicemail and backup routing when the main contact is not available.
  • -Set after-hours rules
  • -Send overflow to another teammate
  • -Capture voicemails by email
Best for forwarding existing call demand

Choose redirects when the main business problem is getting landline calls to mobile staff reliably.

Trades and field teams
Send quote requests to staff on site or on the road.
Owner operators
Keep business calls separate while still answering from one device.
Remote reception
Let admin coverage move between staff, shifts and workplaces.
After-hours coverage
Route urgent calls to an on-call mobile after closing.

How landline-to-mobile redirects usually work

Use these examples when the main need is sending business calls to mobile staff cleanly and reliably.

Main number to mobile
Send calls from a public business number to the person most likely to answer.
  • -Forward to a mobile, landline or app user
  • -Ring backup staff when needed
  • -Update destinations online
On-call coverage
Use time-based schedules so the right mobile receives calls at the right time.
  • -Route after-hours calls to the on-call person
  • -Pause forwarding when unavailable
  • -Send unanswered calls to voicemail-to-email
Personal number protection
Let staff answer customer calls without publishing their own mobile number.
  • -Keep the business number public
  • -Use app outbound calling where appropriate
  • -Review missed calls for follow-up

Choose redirects when mobility is the main need

This option is about getting calls to mobile staff reliably, rather than creating a national brand number like 1300 or 1800.

Forwarding focus
Forward business calls to the people most likely to answer, whether they are at a desk, on site or using the app.
Time-based control
Schedules help separate business hours, after-hours and backup coverage.
Private mobiles
Staff can help answer business calls without putting their personal number on your website, ads or signage.

Frequently asked questions

Answers to common setup, pricing and call-routing questions.

Sign up online, choose an available number and follow the prompts to activate your service. You will need your name, email address, street address, a mobile phone for SMS verification and a supported payment method. Most new services are ready to use in minutes.

A mobile number is useful when you want one familiar number for business calls and two-way SMS. A local landline number is usually best for a local presence. A 1300 number suits businesses that want one national contact number where callers usually pay their normal 1300 rate. A 1800 number is useful when you want to make it easier for customers to call because 1800 numbers are generally free to call from Australian landlines and mobiles, although caller provider rules can vary.

Yes. New members can choose an available mobile phone number during Business signup. Mobile numbers are available exclusively with business plans and can be used for inbound and outbound calls as well as two-way SMS.

Yes. You can choose from the numbers currently available during sign up. If the area you want is not listed, contact uConnected and we can request a local landline number from that area. Allocation usually takes a few business days and depends on availability.

Yes. You can choose from available 1300 and 1800 numbers during sign up. If you want a specific custom or smartnumber, you may need to secure the usage rights through ACMA first, then contact uConnected so we can help bring the number across.

Yes. You can port supported Australian mobile, landline, 1300 and 1800 numbers to uConnected. Simply create your account and follow the steps provided during the sign-up process.

No. uConnected works with devices you already use, including mobiles, landlines and the uConnected app. Business users can make and receive calls through the app without installing a desk phone system.

Ready to redirect calls to mobile?

Choose a number and configure who should receive calls at different times of day.

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