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1300 numbers

Create a national 1300 number for business enquiries

Give customers one easy business number, then route calls to sales, support, admin or mobile staff with online controls.

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National number with smart routingMenus for sales, support and adminAnswer on mobile, desktop or landline
1300 number call routing on mobile

Why businesses choose 1300 numbers

A 1300 number is useful when you want one national contact point that can still route calls by team, schedule or availability.

One national contact point
Make it easier for customers across Australia to remember and use your business number.
  • -Use one number across campaigns
  • -Avoid tying enquiries to one suburb or office
  • -Route callers to the right team behind the scenes
Better lead handling
Send new enquiries to available people before valuable calls are missed.
  • -Ring sales or admin teams together
  • -Use menus to separate enquiry types
  • -Capture voicemails when staff are busy
Visibility across campaigns
Review call history and outcomes when your number appears across ads, websites and signage.
  • -Track call volume and missed calls
  • -Review call recordings where enabled
  • -Use reports to improve staffing and response
Best for national business identity

Choose a 1300 number when brand recall and national reach matter more than a local area signal.

National service brands
Use one number across regions, vehicles, websites and campaigns.
Sales-led teams
Route new leads quickly so response time does not depend on one person.
Multi-site teams
Keep a central number while staff answer from different offices, stores or worksites.
Campaign tracking
Review call activity from marketing channels and busy periods.

How 1300 calls usually flow

Use one memorable national number across campaigns, teams and shared enquiry handling.

Campaign enquiry line
Use one memorable number across vehicles, websites, ads and print material.
  • -Route enquiries to sales or admin staff
  • -Track missed calls after campaign spikes
  • -Keep the same number as campaigns change
Menu before the team
Guide callers to sales, support or accounts before anyone answers.
  • -Use a simple call menu
  • -Play branded greetings
  • -Send unanswered calls to voicemail-to-email
Shared national response
Let several staff answer the same national number from different devices.
  • -Ring a team rather than one person
  • -Forward calls to mobile, landline or app users
  • -Review call history for sales follow-up

Choose 1300 when recall matters

A 1300 number is usually the better fit when you want national recall without offering a toll-free 1800 number.

National presence
A 1300 number avoids making the business look tied to one suburb or branch.
Department menus
Call menus can separate sales, service and admin before the call reaches staff.
Campaign visibility
Call history helps you see how campaign periods and published numbers are performing.

What to know before you get a 1300 number

Check business plan and call costs before choosing a new number or transferring one you already use.

Plan and call costs

Our business pricing combines user platform access, a 1300 number add-on and a shared call balance. Check the current amounts and inclusions before signing up.

View current pricing

1300 or 1800?

A 1300 number offers one national contact point; callers pay whatever their provider charges for a 1300 call. An 1800 number is generally free for Australian callers, subject to provider rules.

Compare 1800 numbers

New number or transfer

Choose an available 1300 number during business signup or transfer a supported number you already use. Custom smartnumbers can require separate usage rights.

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Frequently asked questions

How is a 1300 number different from an 1800 number?

Both give your business one national contact number. Callers may pay their provider's rate for a 1300 call, while 1800 calls are generally free within Australia. Caller charges can vary by provider and plan.

Compare 1800 numbers

Can I make outgoing calls from a 1300 number?

No. 1300 numbers are only able to receive calls. To make outbound calls through the uConnected app, add a local landline or mobile number as well.

Ready to choose a 1300 number?

Pick a national business number and set up the teams or schedules that should answer it.

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