Launch a business number your team can use every day
Choose a mobile, landline, 1300 or 1800 number, route calls to the right person and keep staff responsive without sharing personal mobiles or installing hardware.
Built for businesses that cannot afford missed calls
Turn one phone number into a flexible call-handling system for leads, support requests, bookings and follow-up.
- -Ring teams or individuals based on availability
- -Use greetings and menus to qualify callers
- -Send missed calls to voicemail-to-email
- -Outbound calls show your mobile number
- -Give selected team members access to the same number
- -SMS templates and personalised messages
- -Incoming message notifications in the app
- -See answered, missed and after-hours calls
- -Review recordings for training or disputes
- -Use reports to plan staffing and campaigns
Choose this setup when the number is tied to customer enquiries, team response and professional presence.
Common business phone workflows
See how one business number can support enquiries, staff coverage and follow-up across the team.
- -Ring multiple staff at once
- -Overflow to another teammate or voicemail
- -Keep the same business caller ID for follow-up
- -Play an after-hours greeting
- -Send urgent calls to the on-call person
- -Deliver voicemail to email for next-day action
- -Review call history and recordings
- -Use transcripts and summaries where available
- -Export activity for reporting or billing
Business phone number checklist
Use this option when you are comparing the whole business setup, not just one number type.
Frequently asked questions
Answers to common setup, pricing and call-routing questions.
Sign up online, choose an available number and follow the prompts to activate your service. You will need your name, email address, street address, a mobile phone for SMS verification and a supported payment method. Most new services are ready to use in minutes.
A mobile number is useful when you want one familiar number for business calls and two-way SMS. A local landline number is usually best for a local presence. A 1300 number suits businesses that want one national contact number where callers usually pay their normal 1300 rate. A 1800 number is useful when you want to make it easier for customers to call because 1800 numbers are generally free to call from Australian landlines and mobiles, although caller provider rules can vary.
Yes. New members can choose an available mobile phone number during Business signup. Mobile numbers are available exclusively with business plans and can be used for inbound and outbound calls as well as two-way SMS.
Yes. You can choose from the numbers currently available during sign up. If the area you want is not listed, contact uConnected and we can request a local landline number from that area. Allocation usually takes a few business days and depends on availability.
Yes. You can choose from available 1300 and 1800 numbers during sign up. If you want a specific custom or smartnumber, you may need to secure the usage rights through ACMA first, then contact uConnected so we can help bring the number across.
Yes. You can port supported Australian mobile, landline, 1300 and 1800 numbers to uConnected. Simply create your account and follow the steps provided during the sign-up process.
No. uConnected works with devices you already use, including mobiles, landlines and the uConnected app. Business users can make and receive calls through the app without installing a desk phone system.
Ready to launch a business phone system?
Choose a number, add the people who answer calls, and adjust routing as your team changes.