Introducing your AI receptionist on the business platform

Give callers a helpful answer about what your business offers, even when your team is busy or the office is closed. With an AI receptionist on the uConnected business platform, you can introduce your products and services, answer common questions and connect callers with the right person, 24/7.

Help callers discover what you offer

Add details about your products, services and the areas you serve so your AI receptionist can explain what your business does and help callers find out whether you can help them.

Someone asking about a particular service or whether you cover their suburb can get an answer using the information you provide, without waiting for a team member to become available. It's a way to showcase your business while giving prospective customers useful information to move their enquiry forward.

Welcome customers around the clock

Alongside answering product and service questions, your AI receptionist can share your address, parking details and access instructions so callers can plan their visit. It can also explain regular opening hours, holiday closures and special opening periods, including outside your usual business hours.

Connect callers with the right teammate

When a caller needs to speak with someone, your AI receptionist identifies what they need and selects the appropriate team member, respecting their availability hours. It introduces the caller before connection so the team member can accept or decline the call.

If a team member cannot accept, it can take a message for follow-up, helping your team keep track of enquiries that still need a response.

Manage your receptionist and follow-up from the mobile app

Manage your AI receptionist's settings and review saved messages from the mobile app, wherever your business takes you. Where enabled and available, recordings, transcripts and AI summaries help your team review conversations and pick up the context before returning a call.

Start with 20 free AI credits

When your organisation's first AI receptionist is enabled, we add 20 free AI credits to help you get started. These credits never expire.

Get started on the business platform

Using the AI receptionist requires an active organisation, top up minutes and AI credits. For current top-up options and usage details, visit AI credit pricing. See the Critical Information Summary for details.

Explore the AI receptionist or get started on the business platform.