Mobile Phone Numbers and Two-Way SMS Have Arrived

We're excited to announce that uConnected now supports mobile phone numbers on our business platform.

New members can choose a new mobile number during signup or bring an existing mobile number to uConnected. Mobile numbers can also be added alongside landline, 1300 and 1800 numbers, giving businesses more flexibility to build the right communications setup for their team.

Choose a new number or bring your own

When signing up for the business platform, you can choose the combination of phone numbers that suits your organisation. This can include:

• Mobile phone numbers for calls and two-way SMS.
• Landline numbers for a professional local presence.
• 1300 and 1800 numbers for a national business presence.

Already have numbers your customers know? You can port existing mobile, landline, 1300 and 1800 numbers to uConnected as well. This means you can keep your established business numbers while bringing your services together on one platform.

Powerful two-way SMS for customer conversations

Mobile phone numbers include two-way SMS, so authorised team members can share the same number for customer calls and messages, including sending and receiving replies.

The built-in SMS tools make it easier to communicate clearly and consistently with customers:

• Reusable templates: Create templates for messages your team sends regularly.
• Personalised messages: Automatically populate a customer's first name and last name in your templates.
• Incoming message notifications: Receive notifications in the uConnected mobile app when a customer sends an SMS.
• Reply on the go: Open the notification and respond from the mobile app wherever you are.
• Complete conversation view: See the full SMS conversation with each customer in one place, making it easier to understand the context before replying.

Whether you are confirming an appointment, following up on an enquiry or keeping a customer updated, your team can manage the conversation without switching between separate personal phones and messaging tools.

More than a mobile number

Mobile numbers work with the powerful call management features available through the uConnected business platform. Your team can:

• Record calls for review and record keeping.
• Create schedules that control how calls are handled at different times.
• Transfer calls to the right person.
• Review call transcripts after conversations.
• Make and receive calls inside the uConnected mobile app.

This gives your business one flexible service for phone calls and SMS, backed by the same tools that help teams stay responsive, professional and in control.

Available exclusively with business plans

Mobile phone numbers and their associated two-way SMS features are available exclusively with uConnected business plans.

You can learn more about mobile phone numbers for business, including common calling and SMS workflows.

Ready to choose a new mobile number or bring your existing numbers with you? Start your Business signup and build the phone setup that works for your organisation.