Try uConnected with more confidence

Choosing a new phone service is a big decision, whether you need a number for home or a way to keep your business connected. To make that first step easier, we're introducing a limited-time 14-day money-back guarantee for eligible new Personal and Business customers.

The offer applies only when the guarantee is expressly shown as part of your signup process on the day you join. If it is not shown during your signup, the guarantee does not apply. We may withdraw the offer for future signups, but that will not affect eligible customers who joined while it was offered.

How the guarantee works

The 14 days start when your first signup payment succeeds. The guarantee covers the amount actually paid in that first payment, including any initial subscription, phone number and call-balance charges. It does not cover later renewals or top-ups.

• No call minutes used? You can receive a full refund of your first signup payment. For Business customers, sending SMS does not reduce that refund if no call minutes were used.
• Used some call minutes? Your refund is based on the share of your initial minute allocation left unused. For example, if you paid $100 at signup and used half your initial minutes, the refund would be $50.
• Used all your initial minutes? There is no refund under this guarantee, even if you later bought more minutes.

Both inbound and outbound call minutes count under the applicable billing rules. Each eligible individual or legal business entity may claim once. The offer is not available to anyone who has previously purchased a uConnected service.

How to request a refund

Contact us using the website form within 14 days of your first successful signup payment. Let us know you are requesting a refund under the money-back guarantee. Our team can then check your payment and call usage and process an eligible claim. An approved refund ends the covered service, and its phone number may be lost.

Ready to explore? Compare Personal and Business pricing and check whether the guarantee appears when you sign up. You can also read the full guarantee terms. This additional guarantee does not limit your rights under the Australian Consumer Law.